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Engaging Customers

Mallika Jasmine NAGURAN


The talk is on 'How to use storytelling to connect with customers?'

It is important to maintain connection with customers and stakeholders in the midst of crises such as the current coronavirus pandemic. Why? What are the methods and techniques to do so? What kind of storytelling is effective? This session is meant primarily for ecotourism operators who hope to minimise disruption of business and to enhance their customer service. The presenter Mallika Naguran is managing editor of Gaia Discovery ( and Singapore board member of AEN. She has written many articles on compelling ecotourism initiatives in Asia Pacific. 


You are invited to a Zoom meeting. 
When: May 21, 2020 04:00 PM Bangkok (60min)

Register in advance for this meeting: 

After registering, you will receive a confirmation email containing information about joining the meeting.

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